Q: Can I redirect my order to a different address if it has already shipped?
A: Sorry, we can only ship to the original destination specified in your order details.
Q: Do I need to pay customs or import charges for my order?
A: In most cases, our standard shipping fees cover any required customs charges. If you are unexpectedly asked to pay extra fees, please contact your local import bureau with the provided documentation. If you have already paid, retain the invoice and get in touch with our customer support at wangpeifeng8@gmail.com for further assistance.
Q: What should I do if I receive the wrong items or if any of my ordered items are missing?
A: Please contact us as soon as possible at wangpeifeng8@gmail.com and provide clear photographic evidence. We will work quickly to resolve the issue.
Q: What should I do if my tracking has not been updated for an extended period?
A: If your tracking status has not changed for over 15 days, please contact us at wangpeifeng8@gmail.com so we can investigate the delay.
Q: What should I do if my parcel was damaged upon delivery?
A: If your package or its contents are damaged, please take adequate photo evidence of both the parcel and its contents and email it to wangpeifeng8@gmail.com immediately.
Q: How do I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. You can use that number to track your shipment on our website.
Q: When will I receive my order?
A: Delivery times vary by location and shipping method. Please refer to the tracking details provided in your shipment confirmation for estimated delivery information.
Q: What shipping methods do you offer?
A: We offer standard shipping with the following conditions:
Orders over US$99: Free shipping.
Orders under US$99: A flat shipping fee of US$10 is applied.
Q: What should I do if my parcel is lost?
A: If your tracking indicates a delivery yet you haven’t received your order, please contact us immediately with your order number at wangpeifeng8@gmail.com.
Q: How do I cancel my order?
A: You can cancel your order before it is processed for shipping. If your order has already been dispatched, you will need to follow our return process once you receive the package. Please contact us immediately to cancel an order if needed.
Q: What payment methods do you accept?
A: We currently accept PayPal as well as major credit cards including Visa, MasterCard, and American Express.
Q: What should I do if my online transaction fails?
A: If you encounter a transaction error, try refreshing the page and reattempting payment. Should your account be inadvertently charged twice, please contact us at wangpeifeng8@gmail.com so we can arrange a refund for the duplicate payment.
Q: Can I use my credit card for payment?
A: Yes, we accept Visa, MasterCard, and American Express credit cards.
Q: Does your store collect and store my payment details?
A: No, we do not collect or store your payment information. All payment processing is handled securely through PayPal.
Q: What is your return policy?
A: We offer a 30-day no-questions-asked return policy. If the return is for reasons other than a quality issue, the customer will be responsible for the return shipping costs.
Q: Are custom or personalized items refundable?
A: Custom orders are non-refundable except when there is a confirmed quality issue. In those cases, we will also cover the return shipping fees.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 3–7 business days after we receive and inspect the returned product.
Q: What is the warranty on your mini PCs?
A: All our mini PCs come with a 5-year warranty covering any manufacturing defects. This warranty excludes damages from misuse, unauthorized repairs, or modifications by the customer.
Q: What should I do if my device is malfunctioning or damaged?
A: Please contact us immediately at wangpeifeng8@gmail.com with detailed information and photo or video evidence of the issue. Our support team will guide you through the repair or replacement process.
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